Returns & Exchanges

We want you to love your Timbuk2 bag, but if it's not the right fit, you can return or exchange any item within 30 days of purchase. All returned items must be in their original, unused condition with tags still attached.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Print Your Label

Download and print the prepaid shipping label provided at the end of the return request process to ensure tracked delivery.

3

Pack Your Bag

Securely place your items in their original packaging or a sturdy shipping box, ensuring all original tags are included.

4

Drop Off and Refund

Drop your package at any authorized carrier location; once received and inspected, your refund will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing